Social connection is as important as the remote access, and Pat, a former sales coordinator, uses the skills she has acquired talking to customers to put AbilityNet clients at their ease. “One minute I can be talking to a client in Devon the next the guy in Hampshire with the sluggish computer and I have also been helping a couple of ladies in London.” “There are all sorts of things that are possible with TeamViewer that we wouldn’t otherwise be able to do,” she says. Pat normally works face-to-face helping people in her community but has found TeamViewer still allows her to connect and keep a community approach. TeamViewer benefits: a community approach I've since been on to TeamViewer again with him and found that program that was interfering with Google was also stopping some of the windows updates going through, so we have installed those as well,” says Pat. “He said, I can't believe how fast it is. Together, Pat and her client successfully quarantined the viruses, and the client’s computer is now performing well. Pat used the remote access to install Malwarebytes (a spyware scanner) onto the client’s computer to look for viruses and other malicious software.Īfter a 40-minute scan, Malwarebytes revealed a few problems including a software program that had taken over the client’s web browser (Browser hijacker). For more information see avoid remote access scams.AbilityNet volunteers are DBS-checked and won’t install anything without permission. I explained what TeamViewer is and that ultimately the power would stay with him – he could cut me off if he wasn’t comfortable with anything I was doing.”Ĭoncerns are valid as many scams do abuse remote access software. “I could hear some concern in his voice and so I was keen to reassure him. TeamViewer requires both parties to install the software, and so Pat’s first job was to reassure the client about what she was doing. “I suggested using TeamViewer to help him. One client reported a sluggish PC, which Pat was sure she could help with “sluggish computers are my forte,” she says. Pat Maskell our County Co-ordinator for Cumbria has embraced the TeamViewer software, which allows her to remotely access a client’s computer in order to work alongside them. AbilityNet volunteers continue to support older and disabled people at home using Remote Access Software TeamViewer – without losing the personal touch.
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